Return and Refund Policy

Thank you for shopping at American Doors.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products purchased from us.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our") refers to American Doors.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from us.
• Service refers to the Website.
• Website refers to American Doors, accessible at americandoors.com.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 30 days without providing a reason.

The deadline for canceling an order is 30 days from the date you received the goods, or from the date a third party you appointed (other than the carrier) took possession of the product.

To exercise your right to cancel, please inform us of your decision with a clear statement. You can contact us by:

• Email: support@americandoors.com
• Phone: +1 (713) 681-8047

We will reimburse you within 14 days of receiving the returned goods. The refund will be processed using the same payment method used for the order, with no fees incurred by you.

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days
• The goods are in their original packaging
• The goods have not been used or damaged
• You have the receipt or proof of purchase

The following goods cannot be returned:

• Customized or personalized goods
• Goods that deteriorate quickly or have expired
• Goods unsealed after delivery that are not suitable for return due to health or hygiene reasons
• Goods that, after delivery, are inseparably mixed with other items

We reserve the right to decline returns that do not meet these conditions, at our sole discretion.

All returns must be accompanied by a packing list. Returns must be made within 30 days of delivery. All returns are subject to a 40% restocking fee. Minimum charge of $25.00 on all orders. The materials listed have been received complete and undamaged. Any concealed shortage or damages must be reported within 5 days. All electrical hardware is not returnable.

Only regular-priced goods may be refunded. Sale items are non-refundable unless prohibited by applicable law.

Returning Goods

You are responsible for the cost and risk of returning goods to us. Please return items to the location they were purchased from:

American Doors
7967 Blankenship Drive
Houston, TX 77055

American Doors
2001 Westgate Dr #120
Dallas, TX 75006

American Doors
2700 N Fwy Road
Pueblo, CO 81003

American Doors
419 S El Paso St,
Colorado Springs, CO 80903

We are not responsible for goods lost or damaged during return shipping. We recommend using an insured and trackable shipping service. Refunds cannot be issued without receiving the returned goods or proof of delivery.

Exchanges

To exchange a product for the same item, contact us. Exchanges are only accepted for items that were defective or damaged upon receipt.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the item is returned, a gift certificate will be mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Email: support@americandoors.com
• Phone: +1 (713) 681-8047